Please share any complaints or claims you have related to our services. Or appeal regarding decisions made as a Certification/Verification Body.
Our Quality team, acting as a non-involved party, will record and investigate the matter together with the corresponding department and will provide you with a response as soon as possible, including the resolution and actions taken to address it.
You can request our Complaints and Appeals Handling Procedure (AT-PRO0055) via email at calidad@leitat.org.
Thank you!
Phone. (+34) 937 882 300
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